Brand policy &
Shipping and returns
Shipping methods
Shipments will be made twice a week. No shipments will be made at the weekend.
Kaizen to have a minimal environmental impact and being very close to the territory, is available to make free deliveries in the Luganese. If you want to choose this option it will be necessary to indicate it in the check out phase.
Shipments are provided by Swiss Post Economy and cost:
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8.- CHF in Switzerland
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9.- CHF in Europe
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11.- CHF rest of the world
Shipping costs varies depending on the quantity you decide to purchase. Please keep in mind that you will be charged with customs and import tax/duty fees that are based on the full purchase price, including freight.
Return methods
What you bought is wasn't you expected? Send us an email telling us what the problem is and we'll be glad to help you.
All returns are "postage to be paid by recipient" and you'll receive a full refund of the product/s as we get the item/s.
All returns must be within 2 weeks.
Items that are returned damaged or stained will not be refunded. If the product is returned due to being stained or damaged no refund will be given.